Privacy Policy

Health Aid Hospitals & Medical Centers (“Health Aid,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information you share with us through our website, appointment tools, patient communications, and care services.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website or services, you agree to the practices described here.

We may collect the following types of information:

• Contact details such as your full name, phone number, WhatsApp number, and email address when you book appointments, use our chat assistant, or submit contact forms.
• Appointment and care-related details you provide, including preferred medical center, visit type, symptoms or reason for visit, insurance information, and travel-related notes.
• Communications you send to our care coordination desk, including messages submitted through website forms or email.
• Technical information such as browser type, device information, IP address, and general usage data collected through standard website logs and cookies.

We use personal information to:

• Schedule, confirm, and manage medical appointments and teleconsultations.
• Coordinate emergency dispatches, insurance verification, and cashless treatment arrangements.
• Respond to inquiries and provide patient support through phone, email, and WhatsApp.
• Improve our website, services, and patient experience.
• Comply with legal, regulatory, and clinical record-keeping obligations.

We do not sell your personal information. We may share information only when necessary to deliver care and operate our services, including with:

• Health Aid medical centers and clinical staff involved in your care.
• Insurance providers and coordination partners when you request cashless or insured treatment.
• Technology and communication providers that help us operate appointment booking, email delivery, and website hosting—under appropriate confidentiality obligations.
• Authorities when required by applicable law, regulation, or to protect the safety of patients and staff.

We retain personal information only for as long as needed to fulfill the purposes described in this policy, provide medical services, resolve disputes, and meet legal or regulatory requirements. Clinical records may be retained according to applicable healthcare laws in Sri Lanka.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; please use caution when sharing sensitive health information online and contact us directly for urgent medical needs.

Depending on applicable law, you may have the right to:

• Request access to or correction of personal information we hold about you.
• Ask us to update contact details used for appointments and communications.
• Withdraw consent for non-essential marketing communications.
• Raise concerns about how we handle your information.

Our website may use cookies and similar technologies to remember preferences, maintain session functionality, and understand how visitors use our pages. You can adjust cookie settings through your browser; disabling cookies may affect some site features.

Our website may contain links to third-party sites such as social media platforms, maps, or partner services. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

Our website is not directed at children under 13 to collect information independently. If a parent or guardian books care for a minor, we process information as necessary to provide medical services and in line with this policy.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

For privacy-related questions, requests, or concerns, contact our Care Coordination Desk: